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Privacy Policy

A legal disclaimer

The information, tools, and services provided by LuxeFlow LLC are for informational and automation-support purposes only. We do not provide legal, financial, or real estate brokerage advice. All decisions made using our AI systems, automations, or suggested workflows are the sole responsibility of the user.

Our AI tools are designed to assist with lead follow-up, client communication, marketing content, and workflow management; however, results may vary based on market conditions, agent performance, and third-party platform functionality. We make no guarantees regarding lead conversion, sales outcomes, or business growth.

Users are responsible for verifying the accuracy of any AI-generated content — including messages, emails, listing descriptions, or client communications — before use. LuxeFlow LLC is not liable for errors, omissions, compliance issues, or any consequences resulting from reliance on AI-generated content.

Use of our services implies acceptance of these terms and acknowledgment that AI automation does not replace professional judgment, local real estate laws, or required disclosures

Privacy Policy - the basics

At LuxeFlow LLC, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you access LuxeFlow LLC, use our AI automation services, or interact with our platform.

By using our services, you agree to the practices described in this Privacy Policy

What to include in the Privacy Policy

🔹1. Personal Information You Provide

  • Full name

  • Email address

  • Phone number

  • Business or team name

  • Professional title

  • Account login details

  • Billing information (processed securely by third-party payment processors)

  • Preferences related to services or communication

🔹 2. Lead & Client Information (Provided or Synced Through Your CRM)

When you connect your CRM, lead sources, or messaging platforms, we may collect:

  • Lead names

  • Email addresses

  • Phone numbers

  • Message history

  • Contact tags, notes, and labels

  • Appointment details

  • Source of the lead (e.g., Facebook Ads, website forms, Zillow, etc.)

  • Status updates (new lead, follow-up, hot prospect, etc.)

  • Custom fields from your CRM

🔹 3. AI Automation & Communication Data

  • AI-generated messages

  • Automated responses

  • Workflow logs

  • Follow-up sequences

  • User edits, adjustments, and prompts

  • Communication timestamps

  • Client engagement data (opens, replies, clicks, etc.)

🔹 4. Technical & Device Information

  • IP address

  • Browser type and version

  • Operating system

  • Device identifiers

  • Timezone settings

  • Pages visited and time spent on the website

  • Click behavior and navigation patterns

  • Cookies and tracking data

🔹 5. Usage Data

  • How users interact with workflows

  • Performance data of automations

  • Error logs

  • Feature usage metrics

  • Preferences within the dashboard or platform

🔹 6. Information From Third-Party Integrations

If you connect external tools or platforms (such as Make.com, Zapier, Twilio, WhatsApp, ChatGPT, Facebook Lead Ads, FollowUpBoss, KVCore, etc.), we may collect:

  • Authorization tokens

  • Integration settings

  • Imported contacts or leads

  • Messaging logs

  • Workflow triggers and event data

🔹 7. Payment & Transaction Data

(Handled by third-party payment processors only)

  • Payment status

  • Subscription details

  • Transaction amount

  • Purchase date

  • Invoice history

We do not store or access full credit card numbers.

🔹 8. Cookies & Tracking Data

Collected through browser cookies or tracking pixels:

  • Session identifiers

  • Traffic sources

  • Analytics data

  • Marketing attribution

  • Conversion tracking

🔹 9. Voluntary Information

Any information you provide voluntarily, such as:

  • Responses to surveys

  • Testimonials

  • Feedback or support requests

  • Uploaded files or attachments

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